RETURNS

Your Satisfaction is our Priority!

We Hope you are happy with your purchase. However, if you are not satisfied with it for any reason, you must return it to us for a refund.

Please check below for more information on return policy.

 

RETURNS CONDITIONS

In order to be eligible for a return

  • you have to return the product within 7 calendar days of your purchase.
  • The product must be in the same condition that you receive it and undamaged in any way.
  • All returned items must be in new and unused, with all original tags and labels attached, unassembled, unmodified and in the original packaging material.

 

RETURN PROCEDURE:

 

 

We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase you may return it to us for a Refund. Kindly check below for more information on our return policy.

The full purchase price minus our actual shipping and handling costs will be refunded.

It is your responsibility to pay the shipping cost to return the item to us.

To return an item kindly email customer service at “ info@problindnigeria.com”

Problind’ Team will contact you with a required (RMA) Return Merchandise Authorization number and further instructions.

The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

All instructions will be included in the email, If anything is unclear or you have more questions, feel free to email us at info@problindnigeria.com



Made-to-Order, Personalized or Custom-Made Orders

Any item that is made-to-order, personalized, or custom-made is not eligible for a refund. All sales are final. A return will not be accepted unless there was a manufacturing defect. If this

occurred, please contact us immediately at info@problindnigeria.com.

 

Damaged, Defective or Incorrect Orders:

We are very sorry you are experiencing an issue with your product!

We do our very best to ensure that every item we dispatch is correct & of the highest quality. However, mistakes unfortunately do happen.

If you received an incorrect or damaged/defective item, please email us at info@problindnigeria.com with this information ASAP and a copy of your purchase receipt, so that we can authorize your return.

We will also cover the cost of any return shipping and send out a new item as soon as we receive the incorrect item here.

 

  • Incorrect or damaged items are eligible for a return for up to 48 Hours from the date you received your order.

 

Not Received Orders:

We are very sorry you are facing a problem with your order.

if you didn’t receive your order, kindly email us at info@problindnigeria.com with the information and a copy of the purchase receipt and our team will check the problem and authorize a cancellation or a full refund.

 

  • Orders are considered “not received” if they passed 7 days from the expected delivery date.